Event Waitlist - New System Feature

Hi everyone!

I wanted to let everyone know about a new event registration feature I just rolled out that clients have been requesting for a while. When you set up a cap on attendees for an event, you now have the option to enable a waitlist option that will let people sign up but not be added to the event until there is space. There is an additional option they can enable that will auto move people off the waitlist when space opens up.
When someone signs up for the waitlist they go through registration as normal but it essentially holds their registration in a purgatory between incomplete and complete when they finish. When they get moved off the waitlist it changes their status to completed and cycles through the normal functions to complete the registration and their invoice (if applicable).
Attendees will receive a confirmation email when they add themselves to the waitlist, but it will omit a bunch of info like payment links, QR codes, confirmation numbers, portal links, etc. It will also make it clear in the subject and the content of the message that it is for a waitlist confirmation. Admins get a copy of this same email.
If the event has a fee, the person on the waitlist would not pay anything unless they actually get added to the event. When someone gets moved off the waitlist to the main event, it will send them an email depending on the invoice status:

No Invoice - it will send them an email notifying them that they are off the waitlist and then send them their full confirmation email with all the previously omitted info added back in.
Invoice - it will send them an email notifying them and providing them with a payment link. Once they pay they get their normal confirmation email with all the info in it.

If the waitlist is enabled for an event, a link to view the current waitlist will show up next to the link for the attendee list. From that page admins can see the current people on the waitlist and their priority. They can also manually move them to the main event from there. If auto move is enabled, it will trigger when:

Admins remove an attendee from the event, and
When a normal registration is completed - for example, if someone came back to edit their registration and removed an attendee from their group, thereby opening up a spot, the next person in line on the waitlist would automatically be moved to the main list.

Everything is live and available for the clients now, if anyone has any questions or runs into any issues with it please let support know and we will take care of it right away.

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See You in #ACCE26 NEW ORLEANS

17 July 2026

We're heading to New Orleans! Our team will be at the ACCE Convention, July 20-22, and we're bringing MMS 2.0 and Pippily along with us. If you're a chamber or association manager, this is your sign to come say hi. We build for one reason: Building Stronger Chambers. Powering Stronger Communities. We exist to make your day-to-day easier, whether that's managing member renewals, tracking engagement, or showing your board the value you're creating. We'd love to show you what's new. Leading the charge for us on the ground is Pria Vijayaratnam, our Director for Enterprise Growth. Here's a note from her: Whether you're a longtime Chamber Nation member, exploring MMS 2.0, or just curious about what Pippily can do for your chamber's member engagement, I'd be happy to walk you through what's new — no slides, no pressure, just a real conversation. If you're planning to be at ACCE, I'd love to set aside 20–30 minutes to meet one-on-one. — Pria Vijayaratnam, Director of Enterprise Growth So if you'll be at ACCE26, find us. Say hello — we'd genuinely love to meet you and talk about how we can support what you're building. See you in New Orleans!