Improved Knowledge Base Button and Going Back to Single Ticketing System

Exciting Updates: Enhancing Our Knowledge Base and Support System
We're committed to getting things right this time. That's why we've brought in experts to completely rebuild our knowledge base, making it more intuitive and user-friendly. In addition to this, we're introducing an AI ChatBot that will help you find information using plain English, eliminating the need for exact keyword matches.
As part of our improvements, we’re streamlining our ticketing system by reverting to a single, proven platform. Currently, we have two buttons: "Admin Help Desk" and "Engineering Request." The "Admin Help Desk" will soon be renamed "Knowledge Base," and "Engineering Request" will become "Submit a Ticket." We're beginning to test this new setup with a select group of beta testers to ensure everything works smoothly.
You’ll also notice a new AI-powered ChatBot integrated into your management systems. This tool will assist you in finding the information you need by searching through our revamped system content.
We wanted to keep you informed about these upcoming changes so you're not caught off guard. Stay tuned for these exciting updates!

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See You in #ACCE26 NEW ORLEANS

17 July 2026

We're heading to New Orleans! Our team will be at the ACCE Convention, July 20-22, and we're bringing MMS 2.0 and Pippily along with us. If you're a chamber or association manager, this is your sign to come say hi. We build for one reason: Building Stronger Chambers. Powering Stronger Communities. We exist to make your day-to-day easier, whether that's managing member renewals, tracking engagement, or showing your board the value you're creating. We'd love to show you what's new. Leading the charge for us on the ground is Pria Vijayaratnam, our Director for Enterprise Growth. Here's a note from her: Whether you're a longtime Chamber Nation member, exploring MMS 2.0, or just curious about what Pippily can do for your chamber's member engagement, I'd be happy to walk you through what's new — no slides, no pressure, just a real conversation. If you're planning to be at ACCE, I'd love to set aside 20–30 minutes to meet one-on-one. — Pria Vijayaratnam, Director of Enterprise Growth So if you'll be at ACCE26, find us. Say hello — we'd genuinely love to meet you and talk about how we can support what you're building. See you in New Orleans!