855-ADD-Members
    855-233-6362

    Chamber Classroom

    Sign up for our Weekly Training Webinar
     (Hosted Every Friday Except on Holidays)
    ADMINS Register Here for Weekly Community Webinar ADMINS Register Here for Monthly Sales Training MEMBERS Register Here for Monthly Classroom
    Existing Customer Extra Services Menu
    Click Update Banner Below for Latest System News
    Click for Latest Updates
    9:00 AM PST | 10:00 AM MST | 11:00 AM CST | 12:00 PM EST | 5:00 PM London 
    The Chamber Nation support team will be available to answer your questions and show you how to complete the processes you are most interested in. We will be open for specific questions followed by a system overview presentation which is ideal for new staff and users.
    CLICK HERE When Webinar Starts
    Join Our Customer Facebook Group
    Aside from new user orientations, other topics that may be covered are based on participant feedback and include: 
    • Calendar and Event Registration, 
    • Billing, 
    • Reporting System, 
    • Communications and more.

    Video Classes (we still highly recommend the live class above)

    Calendar & Events
    Update Under Development
    Weebly Editor 
    Update Under Development
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    Development

    Support Hours - Exceptional Services Through Email, Live Chat, or Phone

    We strive to be responsive to your needs and include support as part of your Chamber Nation program.
    No surprise invoices at the end of the month when you use our award winning support.

    • SUBMIT A HELP TICKET (SYSTEM ADMIN LEVEL USERS)
      • To open a help ticket simply login to your Chamber Nation system and find the link at the very top.
    • Chat Support During Normal Business Hours
    • Email Support: Monitored After Hours
    • Telephone Support is available Monday through Friday:
      •         PST - 7:30 a.m. to 4:30 p.m.
      •         MST- 8:30 a.m. to 5:30 p.m.
      •         CST - 9:30 a.m. to 6:30 p.m.
      •         EST - 10:30 a.m. to 7:30 p.m.
    Because we collaborate with you and our engineering team to solve issues quickly, we utilize a custom project management system. This allows us to keep you in the loop of all internal communications while maintaining a history of all open and past support issues that you have access to.

    Member Onboarding Process

    Steps taken to process a new member when advanced member services are included.
    1. Presenting the New Member Packet
    Order your own edition of this brochure by going to this specific page www.FocusOnCommerce.com

    Member Classroom - System Access and Feature Descriptions
    2. New Member Sign Up
    Online through your Website... or
    Added through the Member Database
    3. Our Production Department Works Hard to Build a Beautiful Presentation
    The Content Elements for Each Member Advertising Platform Listed Below
    • Contact Information
    • Google Mapping Automated
    • Business Hours
    • Website URL
    • Texting Keyword and Number
    • Services List for Landing Page
    • Member Social Network Links
    • Facebook Bus. Network Widget 
    • ​Integrated SEO Search Tags
    • Link to Provided Mobile App
    •     Direct Google Review Button
    •     Business Logo
    •     Overall Business Image 
    •     Catalog Cover Page Image
    •     Product/Service Pages Built​
    4. Receiving Completion Notification
    Our production team will be sending you a notification that they have completed the members onboarding.
    5. Reviewing Our Workmanship
    Administrative level users will notice in their member database a new "rv" indicator (this stands for REVIEW). Click on the "rv" link for a member record to view our workmanship and to notify the member that their onboarding has been completed.
    6. Live Return on Investment Reporting
    7. Members Will Receive Monthly Reports
    8. Support for System Admins and Members
    Admin Support
    If you notice that anything is wrong with our member onboarding workmanship before you send the member a completion notification, please open a ticket with the members business name and any changes.

    Our team will take care of it right away.
    Member Support
    If your member would like to work with their member assistant, please have them visit www.Members.fyi.

    They can access their own management app by texting PMA to 72727. This is where they can place an order for their own (Pocket Marketing Assistant) which they can use to get reports and service from their assistant.   
    9. Calling New Members When They Request a Call Back from Your Completion Notifications
    When our member onboarding process is completed we notify the membership organization. At this point they are suppose to review the work and then send their member a notification that their onboarding has been completed. From this pre-built notification it includes instructions on how to setup a time on our support calendar that works best for them. We then contact members to let them know more about their DocuTeam program. We also show them through the membership directory and their associated tools. 

    In addition, we do spot check calls with members to be sure they are getting the notifications and to introduce our services center to them. 

    The script goes something like this... "Hello this is ______________ from Chamber Nation and we are calling on behalf the ______________ Chamber of Commerce. We would like to let you know that we have completed your onboarding and would like to show you the work we have done. Also, as a member you have access to all of the services showcased at www.Docu.team all included as part of your membership." 

    How Special Offers, Coupons and Deals Work

    We have built a robust publishing system for members to use when trying to promote their business or organization. The specific tool we are sharing here is called DEALS and it will publish through the organization website, mobile app, and even into the member's own website when they choose to integrate it.

    Members have three ways to publish each deal and they can choose one, two, or all three as described. Once they access DEALS from the members area (member login) they can add a new deal. They will need to enter a START DATE and a EXPIRATION DATE, TITLE of the deal, DESCRIPTION, optional DISCLAIMER, and add their IMAGE. They will also have the option to use their FRANCHISE IMAGE of their specific coupon where that is a requirement (i.e.. Subway for instance). Now that the deal has been created they can choose how to promote it.
    Publish in Website
    ​and Mobile App

    When this first option is chosen it will appear under the deal/coupon page within the organization's website and/or app. These pages can be added by support if you would like (some restrictions may apply).
    Include in
    ​Daily Deals

    Your deals will be reviewed and approved by the system administrator. However, to be approved for the Daily Deal broadcast email, it should be a GREAT Deal!

    Think in terms of: 2 for 1 Meal, 25% off, Buy One Get One Free, Etc..

    The public signs up for these deals for great discounts. If the deals published here don't meet those expectations, the public will unsubscribe and this unique advertising opportunity will fail.
    Include in
    ​Member-to-Member

    If you have an offer that is intended ONLY for other members in the organization, you should only check the Publish in Member to Member offers. 

    Members of the organization must login in order access these member only offers. 
    Powerful Member Tool to Add to Their Own Website

    The member can add this platform to their own website and social networks. There is a unique LINK included in this area they can use for this purpose.  
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